Get the Support You Want. . .
- 24/7/365 support available
- Support agreements can be upgraded at any time
- Single point of contact (production liaison)
- Assigned team for production & development tasks
- Defined maintenance windows
- Defined escalation process
- Defined change control process
- Defined outage control process
- Daily email summarizing production status & health
- Transactions processed & extracted within 24 hrs of receipt (normally this is completed within 8 hrs of receipt)
- Real-time & batch transaction reconciliation
- Transactions Exchange Portal (TEP) availability = 99%
- Application Server availability (DCR) = 99%
- Communication Server availability (FTP) = 99%
. . . Get the Custom Reports You Need
- 837 Submitted Claim File
- 837 Submitted Claims Submission
- 835 Received Remittance File Detail
- 278 Submitted Referral Request File Detail
- 278 Received Referral Response File Detail
- 276 Submitted SSM Request File Detail
- 277 Received SSM Response File Detail
- USM Outbound File Detail
- 270 Submitted Eligibility Request File Detail
- 271 Received Eligibility Response File Detail
- And Much More!
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