Get the Support You Want. . .

  • 24/7/365 support available
  • Support agreements can be upgraded at any time
  • Single point of contact (production liaison)
  • Assigned team for production & development tasks
  • Defined maintenance windows
  • Defined escalation process
  • Defined change control process
  • Defined outage control process
  • Daily email summarizing production status & health
  • Transactions processed & extracted within 24 hrs of receipt (normally this is completed within 8 hrs of receipt)
  • Real-time & batch transaction reconciliation
  • Transactions Exchange Portal (TEP) availability = 99%
  • Application Server availability (DCR) = 99%
  • Communication Server availability (FTP) = 99%

 

. . . Get the Custom Reports You Need

  • 837 Submitted Claim File
  • 837 Submitted Claims Submission
  • 835 Received Remittance File Detail
  • 278 Submitted Referral Request File Detail
  • 278 Received Referral Response File Detail
  • 276 Submitted SSM Request File Detail
  • 277 Received SSM Response File Detail
  • USM Outbound File Detail
  • 270 Submitted Eligibility Request File Detail
  • 271 Received Eligibility Response File Detail
  • And Much More!